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Help Section

Registration & Login

To register an account, click on the Login menu and select the Create an Account link to open the registration page.

New Customers

For new customers who want to create an account, click on the 'Create an Account' button. You will be required to provide a unique username and password for the account, confirm the e-mail address you will be using, and type in your First and Last Name. Enter the information needed in the required fields and press "Register."

An email to confirm the registration you've made we’ll be sent to the e-mail address you provided. Once you've received the e-mail and confirmed your registration, you can log in and start using your new account.

General Information

The General Information section gives you the basic details of your account. This includes your unique username, the e-mail address you provided during registration and your Full Name.

Changing your password

If you happen to forget your password and can't log in, click the "Forgot your password?" link found in the Login screen. You will be redirected to a page that will ask you for your username or email address.

Once you've provided the necessary information, the system will send a password request form. The e-mail will contain a link that you need to click on to create a new password. After clicking on the link, the system will automatically generate a new password which will be sent to your e-mail address.

If you want to change your password while logged into the website, click on the "Change Password" link located in your My Account page.

We recommend that you change your password frequently to keep your account information from being compromised:

  • Enter your current password in the first box
  • Enter your new password in the second box.
  • Confirm your new password in the third box
  • Click the "Change Password" button.
  • Consumer Account

    The Consumer Account section provides you with access to both your current and archived account information. It contains two features: Orders and Quotes.

    Orders

    The Orders feature gives you access to the orders you've made. It displays the current status of a particular order, the date the order was made, and the total amount of your purchases.

    The feature also offers different ways for you to search for a particular order. Searching can be done by entering an order number, selecting an order status, via date range, by choosing a specific date, or by setting a date duration.

    Clicking on a specific order will bring you the Order Details page. This section displays specific information about your order including the Order Number, Order Date, the person who placed the order, its current status, the shipping address, and any additional comments provided during the ordering process. It also gives you a breakdown of the items you’ve purchased, including the product’s individual price, quantity, and total amount.

    The Order Details page also gives you the capabilities to convert and print your order sheet in PDF format or as a Microsoft Excel spreadsheet.

    Quotes

    The Quotes feature gives you access to the different quotes you've requested. It displays the date the quote was requested, its status, and the total amount.

    The Quotes feature offers different ways for you to search for a particular quote in the system. Searching can be done by entering the quote number, by selecting a quote's status, via date range, by choosing a specific date, or by setting a date duration.

    Selecting a particular quote will bring you the Quote Details page. This section displays specific information about the quote you requested such as the Quote Number, Quote Name, Quote Date, the quote's expiration date, the person who requested for the quote, its current status, and any additional comments placed during the request process. This section also provides a listing of the products you requested a quotation for, including the item's individual price, quantity, and total amount.

    The Quote Details page also gives you the capabilities to convert and print your quotations either in PDF format or as a Microsoft Excel spreadsheet.

    Product Catalog & Shopping Cart

    The Product Catalog can be accessed from the homepage or by clicking the Product menu tab located at the website’s header. This will give you access to our entire product inventory. You can easily go back to the product inventory from anywhere in the site just by clicking the Product menu tab.

    Product Search

    One of the easiest methods for finding a particular product on the site is to use the "Search" box found at the top of our website. Just type in descriptions such as "Jeans" or just "poultry" and the system will list all products that contain the terms you entered.

    The search box feature will also display other categories in which these terms appear. This will prove useful if your terms do not exactly match the name of the product you’re looking for.

    Shopping Cart Features

    The Shopping Cart feature lists down the items you're about to order, including their unit price, quantity, and the total price of all your purchases. To access this screen, you will need to select the items you plan to order from our Product page. After making your selection, click on the Add to Cart button to record your order in the system. The system will then generate a listing similar to the image below indicating the products you’re about to purchase, their quantity, and price. For your reference, the shopping cart is always displayed on the main "Store" page.

    Creating an Online Order

    Once you're done selecting the items you wish to purchase, click the "Checkout" button found at the lower right portion of the shopping cart page. You will be directed to a Shipping Instruction page.

    On this page, you will need to provide your shipping details such as your full name, complete address, phone number, and your preferred shipping or pick-up schedule. There is also an Order/Shipping Comments field which lets you place additional order or shipping instructions.

    After providing your shipping details, you'll be required to select the type of UPS Shipment from our list of shipping options. You can choose from the following:

    • UPS Ground
    • UPS 3-Day Select
    • UPS 2nd Day Air
    • UPS 2nd Day Air AM
    • UPS Next Day Air Server
    • UPS Next Day Air
    • UPS Next Day Air Early AM

    Once you've finalized your shipping options, you’ll be asked to select your preferred payment method. You can select to pay using a Cash Account, your Credit Card, or your PayPal account.

    Confirming An Online Order

    Once you've selected your preferred payment method, you'll be provided with your Order Confirmation details.

    Always remember to review your order to ensure that it has all the correct information prior to submitting it. A description text box is also provided so you can input information to identify the order easily. At this point, you can either cancel or submit the order for processing.

    The moment you send out your online order, it will be placed in your order folder. The system will then generate an electronic acknowledgement message and send it to your email account. The company will review and process the order upon receipt and then work on gathering and packing your order for pick-up or delivery as per your request.

    If you need to be contacted about the order you made, the company will contact you by phone or email to discuss and clarify the issue with you.

    After placing your order, you will receive an email confirmation indicating the details of your shopping cart. A temporary order number will also be given to you and placed in your My Account page. Once your order has been processed, that status of your order in your My Account page will change to reflect the new order number.